Privacy Policy

1. Introduction

Welcome to 2020.systems. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Reality Cloud platform, APIs, web console, and related products and services (collectively, the "Services"). By creating an account or using 2020.systems, you agree to the collection and use of information in accordance with this policy.

2020.systems is intended for business and professional use by individuals 18 years of age or older. We do not knowingly collect information from children under 18.

2. Information We Collect

2.1 Personal Information

When you create an account, we may collect:

• Name and email address (for authentication and contact)
• Phone number (if provided)
• Organization or company name and role
• Profile photo or avatar (if uploaded)

2.2 Reality Cloud & Platform Data

Through your use of 2020.systems, we process data related to your projects and operations, which may include:

• Organization, project, site, and asset information (names, descriptions, metadata)
• Capture and sensor data, such as LiDAR point clouds, imagery, trajectories, GNSS, IMU, and related spatial datasets
• Configuration and operational data for pipelines (e.g. mapping, tiling, analytics jobs)
• Access control data (roles, permissions, API keys, and related settings)
• Logs and records you create within the platform (e.g. notes, annotations, labels, and other content)

2.3 Automatically Collected Information

We automatically collect certain information when you use 2020.systems, including:

• Usage data (features accessed, time spent, interactions, API calls)
• Device information (browser type, operating system, IP address)
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, request metadata, and errors encountered)

3. How We Use Your Information

We use the collected information for:

• Core Functionality: Providing, maintaining, and operating 2020.systems, including our Reality Cloud, maps & tiles, analytics, and Ops & Admin console.
• Account Management: Creating and managing your account, authentication, security, and access control.
• Analytics & Improvements: Analyzing usage patterns to improve our Services, optimize performance, and develop new capabilities.
• Marketing Communications: Sending product updates, feature announcements, and promotional materials (you can opt out at any time).
• Customer Support: Responding to your inquiries, troubleshooting issues, and providing onboarding and technical assistance.
• Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our terms of service and other agreements.

4. Third-Party Services

2020.systems may integrate with third-party services that collect and process data in connection with our Services. These may include, for example:

Each of these providers has its own privacy policy governing how they handle your data. We encourage you to review those privacy policies where applicable.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze how you use 2020.systems
• Provide personalized content and relevant product information (if applicable)

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of 2020.systems.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (as described in Section 4).
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
• With Your Consent: When you explicitly authorize us to share specific information or connect to a third-party integration.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest, where used
• Secure authentication mechanisms and access controls for accounts and APIs
• Regular security updates and infrastructure hardening
• Access controls to limit who can view or modify your information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your information as follows:

• Active Accounts: Data is generally retained while your account and subscriptions remain active, as needed to provide the Services.
• Deleted Accounts: Upon account deletion, we will remove or anonymize your personal data from active systems, subject to technical and legal limitations.
• Backups: Data may remain in backup systems for a limited period (for example, up to 30 days) after deletion.
• Legal Requirements: Certain data may be retained longer if required by law, regulation, or legitimate business needs (such as fraud prevention or accounting).

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

9.1 Access and Export

You can access and, in some cases, export your data through your 2020.systems account or by contacting us.

9.2 Account Deletion

You can request deletion of your account. Upon deletion, we will remove or anonymize your data from our active systems (subject to the retention practices in Section 8).

9.3 Marketing Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails or by adjusting your communication preferences, where available.

9.4 Data Correction

You can update or correct certain personal information directly in your account settings. For additional corrections, you may contact us.

To exercise any of these rights, contact us at support@2020.systems.

10. United States Privacy Rights

2020.systems primarily serves users in the United States. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information, subject to certain exceptions.

We do not sell personal information as defined by the CCPA.

11. International Users

2020.systems is operated in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using 2020.systems, you consent to the transfer of your information to these locations, which may have data protection laws different from those in your jurisdiction.

12. Age Restrictions

2020.systems is intended for use by individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. For significant changes, we may also provide additional notice, such as via email or a prominent notice within the Services.

Your continued use of 2020.systems after changes become effective constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@2020.systems

We will respond to your inquiry within a reasonable timeframe.